At Adams Palm Resort, we believe privacy is a vital component of a luxury hospitality experience. This Privacy Policy details how we collect, process, and secure your personal data when you visit our website, book accommodations, or enjoy our resort facilities in Thalaimannar, Sri Lanka.
1. Information We Collect
To provide our high standard of personalized service, we collect personal information at various touchpoints during your guest journey:
- Personal Identity Details: Full name, nationality, date of birth, and identity documentation (National Identity Card (NIC) for Sri Lankan citizens or Passport/Visa details for international guests, as required by Sri Lankan law).
- Contact Information: Mailing address, phone number, and email address.
- Reservation and Stay History: Check-in and check-out dates, room type preferences, special dining/activity requests, and details of past stays with us.
- Financial Information: Payment details, credit card numbers (securely tokenized through our PCI-DSS compliant payment gateways), and billing addresses.
- Resort Usage Data: On-site purchases, spa reservations, sports activities booking details, and restaurant POS orders.
2. How We Use Your Information
Your personal data is processed strictly for the following purposes:
- Service Delivery: Managing and fulfilling your room bookings, arranging custom itineraries, handling payments, and providing concierge support.
- Guest Safety and Compliance: Complying with local law enforcement, immigration policies, and regulatory reporting requirements set by the Sri Lanka Tourism Development Authority (SLTDA).
- Operational Improvements: Evaluating resort service quality, website performance, and developing new guest experiences based on aggregate preferences.
- Marketing Communications: With your explicit consent, sending you personalized offers, newsletters, and announcements regarding upcoming resort promotions.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share your data with:
- Service Providers: Trusted third-party vendors assisting with payment processing (e.g., Stripe, PayPal), website hosting, dynamic booking engine maintenance, and guest communication tools.
- Legal Authorities: Sri Lankan government agencies, law enforcement, or national security bodies when legally requested or mandated for public safety and immigration control.
4. Secure Data Retention
We protect your data using industry-standard technical and organizational security controls, including Secure Socket Layer (SSL) encryption, firewalls, and tokenized payment architectures. We retain your personal data only as long as necessary to fulfill business operations, operational audit cycles, or to satisfy legal retention mandates.
5. Your Rights and Choices
Depending on your jurisdiction, you have specific rights regarding your personal information:
- The right to request access to and a copy of the personal information we hold about you.
- The right to request correction of any inaccurate or outdated information.
- The right to request erasure of your data, subject to local banking, tax, or legal hold obligations.
- The right to opt-out of promotional marketing emails at any time using the "unsubscribe" link provided in our correspondence.
6. Contact Our Privacy Team
For any questions regarding this policy, or to exercise your privacy rights, please contact our Guest Relations office:
Adams Palm Resort
Thalaimannar, Sri Lanka
Email: adamspalmresort@gmail.com
Mobile: +94 77 170 3580
Landline: +94 23 223 1300