FREQUENTLY ASKED QUESTIONS

Help & Information

Everything you need to know before and during your stay.

BOOKING & RESERVATIONS

How do I make a reservation?

What is the minimum stay requirement?

Can I modify or cancel my reservation?

Do you offer group or event bookings?

CHECK-IN & CHECK-OUT

What are the standard check-in and check-out times?

What documents do I need at check-in?

Is airport transfer available?

DINING & RESTAURANT

Is breakfast included in the room rate?

Can you accommodate dietary restrictions?

How do I reserve a table at the restaurant?

ACTIVITIES & FACILITIES

Are activities included in the room rate?

Is there a minimum age for water sports activities?

What are the spa opening hours?

RESORT POLICIES

Is the resort pet-friendly?

Does the resort have Wi-Fi?

What is your sustainability policy?

Our concierge team is available 24/7 to assist you personally.