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For bookings and enquiries, please call us or write to us.
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Common Questions
You can make a reservation online through our booking system, call our reservations team at +679 345 7788, or email stay@cozystay.com. Our team is available 24/7 to assist you with your booking.
Cancellations made 48 hours or more before check-in are eligible for a full refund. Cancellations made within 48 hours of check-in will incur a charge equal to one night's accommodation. No-shows will be charged the full reservation amount.
Yes! We offer special rates for groups of 10 or more rooms and have dedicated corporate packages. Please contact our events team at events@cozystay.com or call +679 334 2211 for customized quotes and arrangements.
Special requests such as dietary requirements, room preferences, celebrations, or accessibility needs can be noted during booking or by contacting our concierge team. We recommend making requests at least 48 hours in advance to ensure availability.
Our front desk operates 24/7 and can assist with any urgent matters. Call the main reception at +679 345 67 88 or dial '0' from your room phone. For emergencies, our duty manager is always on call.
Absolutely! We encourage site visits for wedding and event planning. Contact our events coordinator at events@cozystay.com to schedule a complimentary tour and consultation. Virtual tours are also available upon request.